Return and Refunds Policy

Thank you for shopping at Evunicycles.com. We strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help. Please review our Return and Refunds Policy below:

1. Returns:

• We accept returns for eligible products within 30 days from the date of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
• To initiate a return, please contact our customer service team at [email protected] to obtain a Return Merchandise Authorization (RMA) number. Returns without a valid RMA number may not be accepted.
• You are responsible for the cost of return shipping unless the return is due to our error or a defective product.

2. Refunds:

• Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
• If your return is approved, we will initiate a refund to your original method of payment. Please note that the time it takes for the refund to appear on your account may vary depending on your financial institution.
• Shipping costs are non-refundable, and the original shipping cost incurred for the returned item will be deducted from your refund unless the return is due to our error or a defective product.

3. Exchanges:

• If you need to exchange an item for a different size or model, please contact our customer service team to initiate an exchange request. We will provide instructions on how to return the original item and process the exchange.
• Exchanges are subject to product availability. If the requested item is out of stock, we will issue a refund for the returned item according to our refund policy.

4. Non-Returnable Items:

• Certain items are non-returnable for hygiene or safety reasons, including but not limited to helmets, protective gear, and accessories that have been used or opened.
• Customized or personalized items may also be non-returnable unless they are defective or damaged upon receipt.

5. Defective or Damaged Items:

• If you receive a defective or damaged item, please contact our customer service team immediately to arrange for a replacement or refund.
• We may require photographic evidence of the defect or damage to process your request efficiently.

6. Refund Exceptions:

• We reserve the right to refuse refunds or exchanges for items that do not meet our return criteria or have been damaged due to misuse, negligence, or improper handling.
• Refunds may be subject to restocking fees for certain items, which will be deducted from your refund amount.

7. Contact Us:

If you have any questions, concerns, or inquiries regarding our Return and Refunds Policy, please contact our customer service team at [email protected]. We’re here to assist you and provide clarification as needed.

Thank you for shopping at Evunicycles.com. We appreciate your business and strive to ensure a positive shopping experience for every customer.